FAQ

Where are your clothes made?

Mabookids is a small family business from Germany. With the exception of our knitwear collection, which is manufactured in a select small factory in Portugal, we handcraft every single piece with love in our own four walls.

Order deadline and reference number for your payment

When you complete your order, you'll see a four-digit order number (beginning with # and consisting of four digits - e.g., #1234). This reference is mandatory when making your payment. Otherwise, our system cannot automatically reconcile your order and payment, and in case of doubt, your order will not be recognized and will be canceled during the next accounting run due to a lack of allocation.

How long does it take to process my order?

As a small family business and handmade label, we handcraft all our garments to order. We require between 10-21 business days (Monday - Friday - excluding weekends and holidays + shipping) to produce your order.

Will I receive confirmation of payment?

You won't receive a confirmation of payment from us. Of course, we can check and confirm your payment upon request.

You will receive an automatic payment reminder if your payment is still outstanding after 7-10 days. Without a notification, you can assume that your payment has been received and that we will process and ship your order within the deadlines (see section "How long does it take to process my order?").

Which shipping service providers do you work with?

We generally work with of DPD Deutschland GmbH.

As soon as your parcel has been picked up by DPD, you will automatically receive a tracking information by email.

Nationally, DPD requires approximately 2-4 days for delivery from the time your parcel is picked up . You can track and manage your parcel live using the tracking feature (e.g., request a drop-off authorization, or redirect it to a parcel shop or neighbor, etc.).

For non-EU countries, the delivery service may vary depending on delivery time and shipping costs. Please note that additional customs fees may apply for non-EU countries and certain import borders. These are the sole responsibility of the buyer.

Different processing times - When will I receive my order?

If you place an order with multiple items that have different processing times, the longest processing time of 18 - 21 working days from receipt of payment will automatically apply.

Where do the materials come from?

We select our fabrics with great care and source them exclusively from certified dealers in the EU.

We already have a large portion of our fabrics specially produced in Portugal according to our specifications. Our long-term plan is to produce exclusively in-house, but we currently lack suitable storage space.

All of our printed fabrics are designed in-house and printed by a certified partner in the EU. The fabrics are organic, and the colors are made from natural ingredients and are especially gentle on children's skin.

How do your clothes fit?

Our clothes usually fit true to size.

When placing your order, please always take into account the specified processing time for your size selection.

A size guide is available on our website for your convenience. Feel free to take a look.

If you have any questions, please feel free to send us an email.

Shipping to Switzerland possible?

Shipping to Switzerland is only possible through external service providers (e.g., the MeinEinkauf platform). These providers will handle the onward shipping to Switzerland for you, including customs clearance and tax, for a fee.

Can I also return an item?

You are welcome to return unworn, unwashed, or treated items with the label in their original packaging within 14 days of delivery. For more information, see the cancellation policy and the Terms and Conditions - Section 12. Returns/Exchanges .

However, we generally ask that you only order items you plan to keep (no selection orders). If you have any questions about sizes, etc., we're happy to help and advise you.